Frequently asked questions
Short answers to the things people ask most. Still stuck? Our support channels are on the contact page.
Is StayCircle free to use?
Yes. Browsing, saving listings, sending enquiries and listing your own space are free during our launch period. We do not charge brokerage and we do not take a cut of your rent.
Do I need an account to browse?
No. You can search and view listings without signing in. You need a free account to save listings, message hosts, send enquiries, request visits or publish a listing.
Why do I need to verify my email to publish?
Publishing requires a verified email so we can reach you about moderation decisions and enquiries, and so seekers are not contacting unreachable hosts. You can still create and save drafts before verifying.
How long does listing review take?
Most listings are reviewed within one business day. You will see the status in My listings and receive a notification when our review team approves it or requests changes.
What does the "verified" badge mean?
It means the member has verified both an email address and a phone number. It is a signal of reachability, not a guarantee of the property. Always visit and inspect before paying.
Does StayCircle handle deposits or rent?
No. All payments happen directly between you and the landlord or host, after you have visited the property and verified the agreement. We never collect deposits through the platform.
Can I hide my phone number from listings?
Your phone number is never shown on public listing pages. Hosts and seekers coordinate through in-platform chat. You choose when to share contact details yourself.
How do I report a suspicious listing or member?
Use the report link on the listing page, the member profile or a chat message. Our Trust & Safety team reviews every report, and you can track its status from your dashboard.
Can I pause my listing when the room is taken?
Yes. Set available beds to zero or choose Paused from My listings. When a bed opens up again, reactivate it — approved listings can go live again without a new review unless you changed material details.
Why did my listing expire?
Listings expire when availability has not been reconfirmed for the configured period, so seekers do not contact hosts about rooms that are no longer available. Reconfirm availability from My listings to bring it back.
Can I sign in with Google?
Where Google sign-in is configured for the environment, yes. If you already have a password account with the same email, sign in with your password first and link Google from Account & security. We never auto-link accounts.
How do I delete my account?
Go to Account & security and choose Delete account. Your active listings are archived, personal details are removed, and your session is revoked immediately. Some audit records are retained for legal and safety purposes.
Looking for policies? Read our Terms of Service and Privacy Policy.